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cubeandarrow

Jan 20, 20224 min read

WHY SPENDING MONEY ON A CONTACT CENTER WILL IMPROVE YOUR BUSINESS.

Money is an integral part of a business. You’ve probably heard the saying that it takes money to make money, and in many ways, that’s...

cubeandarrow

Sep 29, 20215 min read

Why Offering Omnichannel Support May Be The Best Decision For Your Business

There is nothing more off-putting than poor customer service. When you have a problem, the last thing you want to do is wait on hold for...

cubeandarrow

Aug 25, 20214 min read

3 PROVEN STEPS TO IMPROVE AGENT PERFORMANCE ON EACH CALL

Call center agents carry enormous responsibility; they receive a high volume of calls every day, mostly from upset or frustrated...

cubeandarrow

Aug 3, 20214 min read

6 Customer Experience Trends To Watch in 2021 and Years to Come

The year 2020 was a difficult one for most businesses, but it also marked a major transformation in the way many businesses were...

Cube&Arrow

Jun 8, 20215 min read

How Customer Service Can Impact Your Business

Providing Great Customer Service Adds Value To Your Business. Learn Why That Is So

cubeandarrow

Jul 10, 20205 min read

10 Ways To Improve Customer Engagement

Customers are the most integral part of any business model because without them, businesses can’t thrive.