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The work from home industry has been growing rapidly in recent years, with many companies offering remote work options to their employees.

No matter what industry you work in, there are certain skills that are essential for success. In this article, we will focus on the...

Businesses are tasked with keeping up with the ever-growing IT landscape to remain relevant and competitive. Dimension Data 2015 Global...

One thing is unarguably true for the BPO industry: call centers and quality customer service determine your business’s overall...

Money is an integral part of a business. You’ve probably heard the saying that it takes money to make money, and in many ways, that’s...

There is nothing more off-putting than poor customer service. When you have a problem, the last thing you want to do is wait on hold for...

The two important features that maintain customers' commitment to any brand are satisfaction and convenience, and they should be the...

Call center agents carry enormous responsibility; they receive a high volume of calls every day, mostly from upset or frustrated...

The year 2020 was a difficult one for most businesses, but it also marked a major transformation in the way many businesses were...

In today’s business space, executives are in constant search of ways to build better business processes. One of the things that business...

Contact centers are always concerned with performance and metrics. Call center agents have to be fast in both handling customers and...

Read this blog post to learn what job training is being offered to employees by their companies and why.

Read on for some effective pointers in marketing your business using the telephone.

Small businesses that take advantage of getting the services of a virtual call center for their business.

Cost efficiency is something that companies keep in mind with every old and new endeavor. Maximized profits and reduced expenditures are...

The foundation of any business is its clients. No matter how good your services are, gaining and retaining clientele is the chief element...

It is no secret that running your own business can be a rewarding but tedious venture. As the global era expands and grows demanding,...

As businesses look to scale or expand through outsourcing, it is critical to choose an outsourcing partner that helps to achieve...

The reasons businesses outsource job functions are vast and increasing even more. Though the main reasons business owners choose this...

With the popular belief that the computer uprising will soon be upon us, Contact centers have made the smart choice to befriend them....