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Outsourcing customer service needs to contact centers based in the Americas has become a popular practice among companies in recent years.

Adding phone customer service to a business can be a great way to improve customer experience and increase customer satisfaction.

The work from home industry has been growing rapidly in recent years, with many companies offering remote work options to their employees.

Chat support is an essential feature that businesses can add to their website to improve customer service and increase their customer...

Customer experience can make or break or a business. We have heard this term multiple times over the past few years but what is it? ...

When it comes to customer service, phone support is often one of the most important channels. After all, customers can't see or touch the...

Cube&Arrow Inc is a contact center based in Jamaica that provides customer service, answering service and sales support services. The...

Adding chat support to your business can provide customers with the convenience and immediacy they crave, while also saving you money on...

Working from home has become a more popular option in recent years, as technology has made it easier for people to stay connected with...

When it comes to call center operations, there are two primary options-outsourcing and insourcing. Outsourcing is the process of...

Call center managers have one of the most challenging jobs in the world. They are responsible for overseeing a team of customer service...

When you run a business, there are a lot of moving parts that you have to keep track of. You have to worry about marketing, sales,...

No matter what industry you work in, there are certain skills that are essential for success. In this article, we will focus on the...

It’s no secret that customer satisfaction is the key to any successful business. Happy customers are more likely to return, spend more...

Businesses of all sizes are increasingly turning to remote customer support teams as a way to improve efficiency and customer service. By...

Businesses are tasked with keeping up with the ever-growing IT landscape to remain relevant and competitive. Dimension Data 2015 Global...

One thing is unarguably true for the BPO industry: call centers and quality customer service determine your business’s overall...

Money is an integral part of a business. You’ve probably heard the saying that it takes money to make money, and in many ways, that’s...

Calls and more calls! It sounds like money, right? Every business owner that we have ever met or interviewed always measures the...

The digital presence of a business is the lifeblood of its success in today’s competitive market. Businesses are shifting from brick and...